Travel Supervisor

DUTIES AND RESPONSIBILITIES:

• Provide high-quality travel services to both marine and corporate clients, ensuring smooth and efficient travel arrangements.
• Handle the end-to-end travel process, including flight bookings, hotel reservations, visa arrangements, and ground transportation
• Supervise day-to-day operations of the travel team, ensuring smooth execution of crew travel arrangements
• Act as a point of escalation for complex bookings, client concerns, or irregular operational issues.
• Deliver 24/7 support (on a rostered basis) for emergency or last-minute changes to travel arrangements.
• Assist team with GDS bookings, fare audits, reissues, and problem-solving.
• Collaborate with Senior Travel Manager and client coordinators to meet customer expectations.
• Provide accurate billing and reporting support to the finance team and clients.