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Responsible for the timely answering of queries and complaints pertaining to crew payroll and suppliers in accordance with the set service quality sta
Crew Payroll Accountant | OSM Thome Manila | Philippines
Contribution and aim
Responsible for the timely answering of queries and complaints pertaining to crew payroll and suppliers in accordance with the set service quality standards.
Key Responsibilities and role(s)
- Answer simple queries and complaints within the set turn around time.
- For complex issues, acknowledge email and provide target date to get back to the customer to manage expectations.
- Coordinate with the concerned team/ department for early resolution of complex issues.
- Ensure that the delivery of day-to-day service is in accordance with the company’s policies, procedures and standards.
- Interact with internal and external customers
- Prepare CBA funding reports and ensure accurate and timely submission
- Ensure that individual deliverables are met on time
- Prepare reports and other tasks that may be assigned and required from time to time
Required Competencies
- 1 to 2-year experience in contact center operations and well versed in different processes in Finance
- Graduate of BS Accountancy or any related accounting course
- Computer literate
- Ability to analyze financial data, recognize errors and implement corrections
- Must possess good written and oral communication skills
- Must be well organized and self-starter
- Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
- Has initiative, able to work with minimum supervision and meet deadlines
- Customer service oriented