Contribution and aim

• Support resolving IT requests and IT incidents of vessels and onboard IT systems/applications including on-shore IT support.
• Key Responsibilities and role(s)
• Troubleshoot, test, monitor, support, and resolve vessels or onshore inquiry through the
• Servicedesk system, email, phone calls or onsite.
• Create a detailed documentation and procedures in resolving vessels inquiry or onshore through the Servicedesk system.
• Installation, maintenance and resolution of vessels or on-shore IT infrastructure and computer systems.
• Creation of IT requests and incidents documentation in the knowledge database including IT reports as needed.
• Working continuously on IT related tasks internally, external suppliers/partners and vessels inquiry.
• Conduct IT briefing and familiarization of IT systems/applications to both vessel users and onshore users as applicable.
• Report to work on a 24/7 shifting schedule setup including holidays/weekends.
• Obtain necessary travelling documents to join vessels as required.
• Other IT related tasks at any time instructed by the functional leader of Advania or Sr. Support Technician – Team Lead

Education

Must be a College graduate (B.S. Computer Science, B.S. Computer Engineering, B.S. Information Technology or equivalent)

Work Experience

• A minimum of 3 years IT related work experience of a SEC registered company.
• Experience with IT support for vessels is an advantage, but not a prerequisite.