About Hurtigruten:
Hurtigruten is a Norwegian shipping and travel company that sails the legendary coastal route between Kirkenes and Bergen, often referred to as “the world’s most beautiful sea voyage.” In addition to the traditional route, Hurtigruten also offers signature routes such as the North Cape Line, the Svalbard Line, and Hamburg–North Cape, with a fleet of ten ships in total.
Since its inception in 1893, Hurtigruten has safely transported local passengers, essential goods, vehicles, and tourists to 34 ports along the Norwegian coast.
Hurtigruten is one of Norway’s largest maritime employers, with 1,500 seafarers and apprentices on board. The company collaborates with local suppliers to serve world-class local cuisine and offers selected excursions to its guests in partnership with local operators.
Environmental responsibility and sustainability are central to Hurtigruten. In 2009, Hurtigruten eliminated the use of heavy fuel oil, and the fleet now includes four hybrid ships. The goal is to operate an emission-free ship by 2030 through the ambitious Sea Zero program.
As one of the flagship vessels in our Hurtigruten Signature concept, MS Finnmarken delivers the ultimate Norwegian coastal experience. We are looking for an experienced Hotel Manager to take full responsibility for all hotel operations onboard—ensuring exceptional service, operational excellence, and unforgettable guest experiences.
The Hotel Manager is one of our most important contributors to achieving Hurtigruten’s vision and plays a key role in the onboard leadership team. You will report directly to the ship’s Captain and, on commercial results, to Hotel Operations on land. This position carries full responsibility for service quality, financial performance, team development, and the successful implementation of our signature concepts across all hotel departments.
We offer:
• A challenging position, where you work with one of Norway's strongest brands, together with good colleagues
• A unique workplace with good colleagues of all ages and social cohesion
• Challenging working days with Norway's most beautiful views
Duties and responsibilities:
• Full operational responsibility for all hotel operations on board, including service and quality delivery, budget, and personnel responsibility
• Ensure world-class service delivery through active departmental presence and proactive contribution to consistently provide exceptional guest experiences
• A motivator that gets the best out of the individual employee
• Ensure a "one ship" feeling for the crew through active dialogue, communication, and handover with the replacement for their position
• Responsible for ensuring that all Standard operating procedures (SOP's) are followed in daily operations
• Responsible for the hotel's onboard management team and contributes to efficient operations and achievement of overall KPI's, NPS, sales and cost KPI's
• Work actively to create commitment, facilitate training, and competence development
• As a manager at Hurtigruten, you are responsible for optimal shift planning, follow-up of sick leave, and compliance with working and rest periods
• Create engagement in your department and motivate employees to upsell in all contexts
• Responsible for the implementation and follow-up of new concepts, participating in and leading guest activities on the ship
• Ensure that the department acts in accordance with safety procedures and reports accidents to the manager. Takes measures to prevent such incidents from recurring.
• Comply with the Group's procedures and other relevant internal policies, laws, regulations (etc., Food safety, USPH)
• Full responsibility for good cost control of all operating costs in the hotel departments
Qualifications/Experience:
• Bachelor's degree in hotel management or similar. Extensive relevant experience can compensate for a lack of formal education
• Experience with performance and personnel responsibility from similar positions in hotel and/or restaurant operations
• Professional expertise in guest experiences that include food, drink or product experiences is something that will be emphasised
• Fluency in English, both written and spoken. German is a strong advantage as most of our guests speak German.
• Experience from international cruise ships, and/or 5-star hotels will be emphasised
• Good communication skills
•All employees must have the Basic safety course for seafarers STCW AV/1-1, 1-2, 1-1, 1-4, Crowd and Crises management course STCW AV/2, and an approved health certificate from an authorised seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them
Personal qualities:
• Good leadership skills. You see the importance of listening to your co-workers and supervisor
• Ability to implement and the ability to lead changes through others
• High working capacity and can run several departments at the same time
• The ability to see proactive measures that increase sales and service delivery
• Commercial and economic result-driven
• Engaging leader and a good role model for our core values: We Inspire, We Care, We Empower, We Explore
How to apply for the job:
Register your profile with the OSM Thome Recruitment tool on https://jobs.osmthome.com/jobs.