Hurtigruten Coastal AS || Reception Manager

Deadline:

ASAP

Intro:

Shape the signature guest experience along the Norwegian coast

As one of the flagship vessels in our Hurtigruten Signature concept, MS Finnmarken delivers the ultimate Norwegian coastal experience. We are looking for an experienced Reception Manager to oversee all front desk operations, including the onboard shop, wellness, and spa areas, and ensure exceptional guest service throughout the voyage.

Reporting directly to the Hotel Manager, you will play a vital role on the senior management team with full responsibility for service quality, financial performance, team leadership, and the successful delivery of our signature standards

About Hurtigruten:

Hurtigruten is a Norwegian shipping and travel company that sails the legendary coastal route between Kirkenes and Bergen, often referred to as “the world’s most beautiful sea voyage.” In addition to the traditional route, Hurtigruten also offers signature routes such as the North Cape Line, the Svalbard Line, and Hamburg–North Cape, with a fleet of ten ships in total.

Since its inception in 1893, Hurtigruten has safely transported local passengers, essential goods, vehicles, and tourists to 34 ports along the Norwegian coast.

Hurtigruten is one of Norway’s largest maritime employers, with 1,500 seafarers and apprentices on board. The company collaborates with local suppliers to serve world-class local cuisine and offers selected excursions to its guests in partnership with local operators.

Environmental responsibility and sustainability are central to Hurtigruten. In 2009, Hurtigruten eliminated the use of heavy fuel oil, and the fleet now includes four hybrid ships. The goal is to operate an emission-free ship by 2030 through the ambitious Sea Zero program.

We offer:

• A challenging position, where you work with one of Norway's strongest brands, together with good colleagues and guests.

• Varied working day

• A unique workplace with good colleagues of all ages and social cohesion

• Challenging working days with Norway's most beautiful views

As Reception Manager, you will be responsible for:

• The operation of the reception, personnel responsibility and follow-up of reception staff and apprentices

• Responsible for the onboard shop as well as the Spa and Wellness areas. This includes full accountability for the operation and performance

• Financial results at the reception, shop, spa, and wellness. Including budget and time consumption.

• To be a commercial driving force for sales in all departments on board in close cooperation with the hotel manager. Ensure that commercial activities are carried out in accordance with governing documents and, together with the hotel manager, ensure that the highest possible revenues are achieved

• Follow and ensure that everyone in the department follows Hurtigruten's "Code of Conduct"

• Ensure that everyone at reception works according to standards set in governing documents, laws and regulations

• Attend daily meetings with the hotel manager to ensure goal achievement, financial results, and organise daily chores and events

• Ship accounting and reporting on a monthly basis, including processing of daily settlements

• Member of the hotel's management team on board the ship

• All reception-related tasks

• Ensure that the quality in your department is always excellent and that guests feel at home

Qualifications:

• Basic Safety Training for Seafarers (STCW)

• Crisis and Passenger Handling Course (STCW)

• Approved medical certificate from a maritime doctor

• Strong IT skills and experience with Windows 2000/XP, Word, Excel, MS Outlook

• Defibrillator training

• You must be fluent in German and English

• Personal suitability will be emphasised

• All employees must have the Basic safety course for seafarers STCW AV/1-1, 1-2, 1-1, 1-4, Crowd and Crises management course STCW AV/2, and an approved health certificate from an authorised seafarer doctor. There is no requirement to have completed the courses before applying, but you must be willing to take them

Preferred:

• Hotel Management education or equivalent, and/or vocational certificate in reception work

• Extensive experience in reception, preferably as a Front Desk Manager

• Knowledge and experience with Fidelio Cruise (or similar Ship Management System) is an advantage

• HMOB certificate is a plus

• Medical First Aid course

• Strong language skills

Personal qualities:

• Safety-focused

• Creative and inspiring

• Ability to lead, develop, and motivate a team

• Strong communication and information skills