Travel Associate

JOB ROLES AND RESPONSIBILITIES:

• Carry out travel bookings in a timely manner and distribute workload when required.
• Undertake relevant admin tasks and assist in producing invoices in a timely and accurate manner.
• Ensure client travel policy is adhered to, report client issues to the Supervisor.
• Ensure service is delivered as per the agreed SLA.
• Ensure travel department activities are carried out as per the values and business ethics of OSM Thome.
• Effectively address and resolve queries/complaints.
• Assist on boarding of new clients/vessels and monitor client satisfaction.
• Nurture relationships with internal/external clients and suppliers.
• Undertake relevant discussions with suppliers to resolve disputes and ADM’s
• Assisting the wider group with process improvements, implementation of technology and any other changes as required.
• Coordinate with crewing and fleet managers as in when required.
• Positively advocate for travel division as in when required.
• Any other duties as delegated within the scope and level of the post

EDUCATION AND QUALIFICATION:

• Ability to use Amadeus or other GDS software
• MUST have experience in handling marine/corporate/offshore/ oil &gas travel requirements.
• Customer focused and ability to lead a busy team
• Excellent verbal and written communication skills
• Organized, self-motivated and calm under pressure
• Can Do attitude and lead by example
• Attention to detail and ability to multi-task
• Can work on a shifting schedule