Customer Care Supervisor

Key Responsibilities and Duties:

• Oversee end-to-end team operations for certificate transmittal, flag change requests, MARINA submissions, and health portal maintenance.
• Ensure 100% accuracy and 24‑hour turnaround for all transmittals; perform final quality checks and approvals.
• Serve as primary communicator for clinic announcements, policy updates, and service alerts to all clients.
• Supervise team on certification standards, client interaction protocols, maritime compliance, and process adherence.
• Monitor key departmental KPIs and communicate goals and progress to the team.
• Generate, analyze, and interpret data to prepare reports for business decisions, client requests, and requirements from the immediate head.
• Coordinate cross-functionally with medical, admin, and operations teams for seamless Pre Employment Medical Exam workflows.

Qualifications and Competencies:

• Minimum 2 years in supervisory customer service/support roles handling high-volume transactions.
• Graduate of any Bachelor's degree in Business, Hospitality, or related field.
• Pre Employment Medical Exam for maritime industry exposure highly preferred; direct experience in certificate transmittals advantageous