FUNCTIONS AND RESPONSIBILITIES

Carry out travel bookings in a timely manner and distribute workload when required.

Undertake relevant admin tasks and assist in producing invoices in a timely and accurate manner.

Ensure client travel policy is adhered to, report client issues to the Supervisor.

Ensure service is delivered as per the agreed SLA.

Ensure travel department activities are carried out as per the values and business ethics of OSM Thome.

Effectively address and resolve queries/complaints.

Assist on boarding of new clients/vessels and monitor client satisfaction.

Nurture relationships with internal/external clients and suppliers.

Undertake relevant discussions with suppliers to resolve disputes and ADM’s

Assisting the wider group with process improvements, implementation of technology and any other changes as required.

Coordinate with crewing and fleet managers as in when required.

Positively advocate for travel division as in when required.

EDUCATION AND QUALIFICATION

Ability to use Amadeus or other GDS software

MUST have experience in handling marine/corporate/offshore/ oil &gas travel requirements.

Customer focused and ability to lead a busy team

Excellent verbal and written communication skills

Organized, self-motivated and calm under pressure

Can Do attitude and lead by example

Attention to detail and ability to multi-task

Fluent in English

Can work on a shifting scheduleAny other duties as delegated within the scope and level of the post