RESPONSIBILITIES

Strategic Leadership & Operational Oversight

• Lead the crewing operations for the assigned fleet, ensuring effective manpower planning, timely reliefs, and optimal deployment of qualified seafarers.
• Drive performance and ensure alignment with company KPIs.
• Supervise and mentor crewing team, ensuring adherence to operational protocols and continuous capability enhancement.

Compliance & Risk Management

• Ensure complete compliance with Flag State, MLC, statutory, P&I, and client-specific requirements across all crew operations.
• Establish a robust compliance framework for pre-joining, joining, and sign-off processes in line with company and principal procedures.

Stakeholder & Principal Engagement

• Serve as the primary point of contact for the Principal’s crewing department for all manning matters, ensuring proactive communication and seamless coordination.
• Build and maintain strong relationships with key stakeholders.

Seafarer Lifecycle Management

•  Facilitate effective communication and engagement with seafarers during both their active duty and vacation periods.
•  Support seafarers’ families and address welfare matters during the crew’s onboard tenure.

Talent Development & Crew Retention

• Identify and nurture high-potential seafarers for career progression and leadership roles.
• Collaborate with the Principal’s training and development teams to implement structured promotion and training plans.

Process Optimization & Reporting

• Lead efforts to improve crewing workflows, enhance team productivity, and implement automation or digitalization initiatives where applicable.
• Ensure accurate financial documentation related to crew expenses and liaise with accounting for timely invoicing and cost recovery from principals.
• The job description is not designed to cover or contain a comprehensive listing of responsibilities. These may change, or new ones may be assigned, with notice, at any time.

DUTIES

• Monitor and analyze manning status—including candidate pipeline, proposals, approvals, and deployment readiness.
• Conduct periodic audits and reviews of crewing processes to identify risk areas and implement mitigation strategies.
• Oversee the end-to-end crew lifecycle, including onboarding, briefing, deployment, off-signing, debriefing, and documentation.
• Ensure accurate issuance of service documentation (e.g., Sea Service Letters, CoC/CoP/CDC documentation support).
• Maintain detailed records of approvals, waivers, and crew data to support operational transparency and audit preparedness.
• The job description is not designed to cover or contain a comprehensive listing of duties. These may change, or new ones may be assigned, with notice, at any time.

AUTHORITY

• Shall have authority as directed by the reporting manager to act in accordance with his/her responsibilities to ensure the efficient crew administration.

REQUIRED QUALIFICATIONS AND EXPERIENCES

• Strong leadership and team management capabilities
• Deep understanding of global maritime crewing regulations and compliance frameworks
• Excellent stakeholder management and interpersonal communication
• Analytical thinker with a process-oriented mindset
• Proven ability to manage crisis and resolve operational challenges under pressure